How to Raise a Complaint

Last updated: October 2026

We want every homeowner who reaches Liberalstays Pest Control to get a fair and honest experience. If something went wrong, tell us. This page shows how to file a complaint and what happens next. It is a general template. It is not legal advice.

What You Can Bring to Us

You can write to us about:

• Your experience when you called or contacted Liberalstays Pest Control
• How your personal information was handled
• Anything on this site that looks unclear or wrong
• The conduct of a provider we connected you with

If the Problem Is a Provider

Providers in our network are independent businesses. They answer for their own estimates, prices, products, work and customer service. If you have trouble with work in your home, start with the provider. Raise it directly, and keep a written record.

We still want to hear about it. Your feedback helps keep our network honest. Providers who often fall short of our expectations may be removed. Please know that Liberalstays Pest Control cannot settle contract disputes. We cannot issue refunds for a provider's work. We also cannot make decisions for a provider.

If your worry is about how a pesticide was applied, you may also contact the agency that oversees pest control in Massachusetts.

How to File

Email contact@liberalstays.garden. Please include:

• Your name and how to reach you
• The date you contacted us or the provider
• The phone number you called or the form you used, if you remember
• The provider's name, if you know it
• A clear account of what happened and what you would like us to do

What Comes Next

We will confirm we got your complaint by email. This usually takes a few business days. Then we look into what happened. That may mean reaching out to the provider. After that, we reply with what we found and any steps we are taking.

Still Not Happy?

If our answer does not satisfy you, reply and ask us to look again. You may also contact your state's consumer protection office or attorney general. Your local Better Business Bureau is another option.

Contact

Email: contact@liberalstays.garden